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All I can say is WOW!....The service I have received is A-1 and I have gotten so many compliments on...

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A from Michigan, United States     

FAQs

1. GENERAL FAQs, click here

2. PAYMENT & REFUND FAQs, click here

3. TECHNICAL FAQs, click here

GENERAL FAQs

Q: Where do your false eyelashes being made in?
A: De-Beauty False Eyelashes are made in Indonesia.

Q: Does De-Beauty False Eyelashes come with glue/adhesive?
A: No, De-Beauty False Eyelashes does not come with glue. Glue is sold separately.

Q: How well is De-Beauty False Eyelashes being packaged?
A: Please click on the following link to view how we packaged our false eyelashes: packaging 1 and packaging 2.

Q: What are De-Beauty False Eyelashes made of?
A: De-Beauty False Eyelashes made of both synthetic and sterilized human hair depending on the styles

Q: Do you have physical store?
A: You may find De-Beauty False Eyelashes at NEJA Cosmetic Studio located at Fillmore Street Shopping District by Lower Pacific Heights & Japan Town.

NEJA Cosmetic Studio
1850 Fillmore Street (between Bush and Sutter)
San Francisco, CA 94115
Phone: (415) 345-8301
www.nejacosmetics.com
[ Yahoo! Maps ]
Map to NEJA Cosmetic Studio

[ Yahoo! Maps ]
Directions to NEJA Cosmetic Studio


PAYMENT & REFUND FAQs

Q: I attempted to place an order a few days ago, but it said my card was declined. I tried again and gave me a message that I could not place an order as it was a duplicate order. Today, I went to check my credit card online and found that there was a charge from your company. I checked my account on your website and it shows I have no orders placed. Please advice!
A: This scenario normally happen when customer enters all correct information except the 3 digits CVV code is incorrect. To resubmit your order with the correct CVV code, you would want to wait for a while to avoid getting the "Duplicate Order" message. This function was built by our credit card processor to avoid accident of hitting the "Submit Order" button several times and customer ends up with double or multiple charges on their credit card. Unfortunately, we do not have control to disabled that function.

As for being charged when your order did not go through. Again this is out of our control that when you submit the credit card information on our website, your credit card company/bank receives the information through our credit card processor company, AuthorizeNet, and the bank automatically collect and hold the fun for a few days. Please rest assure that the fund will be released by your issuing bank within 3 business days at minium, but it should no longer than 6 business days. If it does, please contact us and we will be happy to report the issue to our credit card processor.

Q: Do you accept telephone order?
A: At this time, we only accept online order through our online store or e-mail order to sales at de-beauty dot com.

Q: What forms of payment do you accept?
A: We accept major credit cards: AMEX, Visa, Mastercard & Discover. We also accept payment through PayPal.

Q: Why do I see "JAK & Sweetie LLC", not "de-beauty" nor "De-Beauty" on my shopping cart?
A: "JAK & Sweetie LLC" is our parent company name. All payments is currently directed to that name.

Q: Do you charge Sales Tax?
A: By law, we are required to collect 9.25% Sales Tax to Products shipped in California State. However, to make all California residents have the same benefit as out-of-state customers, we pay that portion to the state.

Q: How do I change or cancel my order?
A: We will make every efforts as long as it has not been shipped. Please note, we ship the product out within 24 - 48 hours after we receive the order with a completed payment. To request, please e-mail us at customerservice at de-beauty dot com

Q: What is your Return & Exchange Policy?
A: Please click here for our Return & Exchange Policy.

 


TECHNICAL FAQs

Q: I tried to change the quantity of my order on the shopping cart to 10 pairs of false eyelashes, but it kept showing only 1 pair?
A: There is an "Update" button located to the left, the same row with "Checkout" button. If you have clicked on that "Update" button and the quantity still does not change, please contact us. We will be happy to assist your order by e-mailing you a PayPal Invoice to complete the payment. See below image:

UpdateQuantity2.jpg (189098 bytes)

 

Q: How can I change the SHIPPING or BILLING ADDRESS during checkout?
A: Please see below image:

ChangeShippingAdress2.jpg (196571 bytes)

ChangeBillingAdress2.jpg (180952 bytes)

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